We hope these questions and answers will resolve most of the questions you may have regarding the use of our virtual office solutions. If you have more questions or are not sure how something is going to work, please feel free to contact us.

1. My business is not in the same state as you, does this mean I will incur long distance fees or toll charges when using your services?
   No. You will never have any long distance fees or toll-charges associated with your account with the exception of international calls. If we have to make a call on your behalf out of country, we would re-bill you for whatever international fees our provider charges us. This is typically based on the country we are calling and whether the call is to a cellular phone or land line. We included a toll-free number for your incoming calls and no long distance is ever charged to any phone number within the continental U.S. Delivering messages via fax, alpha-pager, digital pager, telephone and text messaging will all technically be long distance calls from our service to you, but again, as long as the calls are placed to phone numbers in the continental U.S., no long distance fees ever apply.

2. How do I set-up MyVirtualOffices.net to answer my calls?
   For most businesses, this means answering calls placed to your existing office phone number. In this case, your office phone will need to be "forwarded" to the phone number our answering service has assigned to your account. Another scenario involves clients who wish to use the phone number we assign to their account as their main "business line" . In this case, no forwarding is required as callers will be directly dialing the phone number we have assigned to your account.
   
   
3. How will you answer phone calls to my account?
   Everything about your account will be customized specifically for your needs. This includes the "answer phrase" we will use when answering calls, the information we collect from callers, information you may want us to provide to callers (your address, fax number, etc.) and how we are going to deliver the messages we take for you.
   
   
4. How will I receive my messages?
   The choice is yours and we do not charge any additional fees for any specific type of message delivery method. Some methods may take a bit longer for our operators to deliver and thus will use slightly more operator time each month. For example, it is much quicker for an operator to deliver an e-mail message as compared to calling you on your cell phone and reading you the message while you jot it down. Here are a few of the ways we can deliver messages for you:
   • Hold For Call In
     
   • Call And Give You Message
     
   • Call And Leave Message in Voice Mail For You
     
   • Alpha-Page or Digital Page
   • Text Messaging
   • E-Mail
   • Fax
   • Submit Web Form To E-Mail Message To You

    

5. There are several people in my office who need to receive messages, are we limited to all using the same delivery method?
   You can use a different method for delivery for each person.

6. Do you accept credit cards?
   Yes. We accept Visa, Mastercard and American Express. We also offer recurring credit card billing where you keep a credit card on file we charge once every 28 days. We also of course are happy to send you an invoice each month for payment by check as well, though a security deposit is required when paying by check..

7. Is there a setup fee to start my account?
   Setup fees are reflective of the different technologies your account may require. For most messaging accounts, this means setting up our answering service software to handle incoming calls to your account. Please check our Rates page for more info.